In guarantee and out of guarantee parts requests. Kindly allow 24-48 for a response to your request. Please upload a document of your required parts or upload a picture to request process may go faster. If product is out of warranty, please expect a call or email to pay for requested parts. Some requests might be denied due to being unavailable or invalid guarantee claims. If so, an Wistok support team will update you within 24-48 hours. If parts required are unavailable, please be patient with us and we will get those parts to you as soon as the items come back into stock.